Your child's safety is our top priority.

Information for parents and guardians whose children attend a school utilizing Ruvna.

Due to privacy and security restrictions, Ruvna Support is not able to provide support to any individual parent or guardian. Please contact your school or district with specific questions.

FAQs for parents

I previously unsubscribed from texts/emails from my school. How can I opt back in?
Click here to opt back in
My school uses Ruvna products. How do I create an account or log in?

Parents or guardians don’t need to create accounts to utilize Ruvna's services. All tasks are completed through your web browser. You'll receive a text message and/or email with a link when your school includes you in a wellness screening, attendance check, or other announcement.

How can I begin using Ruvna's services for my child?

You'll receive a text message and/or email with a link when your school includes you in a process. If you aren't receiving these notifications as expected, please contact your school/district directly. (Due to privacy restrictions, Ruvna Support is not able to troubleshoot these issues with you directly.)

Why can't I sign into the Ruvna website or app?

Only faculty, staff, and administrators have sign-in access to Ruvna's website or app. As a parent/guardian, you'll receive access to each process via a text message and/or email, without the need for an account!

I made a mistake in my response. How can I fix it?

That's ok, mistakes happen! Contact your school or district to erase and resubmit your response. Unfortunately, due to privacy and security restrictions, Ruvna Support is not able to help you resubmit.

I’m not seeing the right people listed.

We understand that it's crucial for you to manage all the people in your care. If there are errors, it might be due to missing information at your school or mismatched contact details. Reach out to your school to correct these issues.

How can I change how I get notified by Ruvna?

You receive alerts based on settings controlled by your school/district. Contact them to adjust your contact preferences, including whether notifications are sent via text, email, or both.

I don’t want to receive these notifications anymore. How can I opt-out?

No problem! To stop receiving text messages, text the word STOP to 36598. You can unsubscribe from emails by clicking the unsubscribe link at the bottom of any Ruvna email.

How did you get my information?

Your school/district uses Ruvna's services and provides the necessary contact information. If you have questions about this, we recommend reaching out to your school/district directly.

Is my data secure?

Absolutely, Ruvna takes extreme measures to ensure the safety and security of all data collected. Be sure to only click on genuine links sent from Ruvna's number (36598), email address, or directly from your school.

Still have questions?

Contact your school or district directly.